HIN Mail to Non-Members / Patients

➡️ Information Sheet

What recipients need to know

➡️ Video Guide

To the video guide

➡️Step-by-Step Guide

To the step-by-step guide

HIN Mail enables HIN members to communicate securely by e-mail with recipients outside the HIN community while maintaining compliance with data protection regulations. A recipient can also reply securely to the e-mail received.

Possible use cases for HIN Mail are:

• Transmitting sensitive information from a doctor or hospital to patients in Switzerland and in other countries.
• Sending discharge reports from a hospital to a family doctor
• Exchanging confidential information with research partners in Switzerland and in other countries
• Sending payslips to employees

Further information on secure e-mail communication and its importance can be found on the page:
HIN and data protection (in German, French or Italian).

The sender of an HIN e-mail marks the e-mail with «(confidential)», «(vertraulich)», «(confidentiel)», «(confidenziale)», «(secure)», «[vertraulich]», «[confidentiel]», «[confidenziale]», «[confidential]», «[secure]» or «[global]»in the subject line.

The recipient is only able to open and read the e-mail after verified authentication with a mobile phone number and SMS code. If they use the option to remember the device used, no further authentication process using an SMS code is required in order to read future HIN e-mails. It is also possible to reply to an HIN e-mail in encrypted form.

This video provides step-by-step instructions on how recipients without a HIN membership can open a HIN mail.

Please read the FAQ:

HIN Mail FAQ for recipients

If you experience any problems, please contact HIN Support.

• By e-mail: hinmail.support@hin.ch
• By telephone: +41 58 670 48 69